Our Privacy Policy is designed to provide you with general information about how we collect, store, use and disclose your personal information. We understand that the details you provide to us are private and personal.
We will collect, use and disclose your personal information in accordance with the Australian Privacy Act 1988 and/or the New Zealand Privacy Act 1993 (as applicable), and all other relevant laws, regulations and codes (Privacy Law) and this Privacy Policy.
The Privacy Statement will give you specific information about how we will handle the personal information you have given to us. We may also seek your specific consent in relation to the collection, use or disclosure of your personal information.
What do we mean by ‘personal information’?
Personal information means any details about you, from which your identity is apparent or can be uncovered. The kinds of personal information we may collect about you include your name, address, occupation and any other information we made need to identify you. We may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.
Why do we collect your personal information?
We may collect personal information on behalf of third parties for the purposes of direct marketing and managing our relationship with you. From time to time, we may offer you other products and services.
How do we collect your personal information?
If we can, we collect your personal information from you. You give us your personal information in a number of ways such as completing an application form or other website form, requesting a product or service over the phone or Internet, or by visiting an office in person. We also collect personal information at other times during the course of our relationship with you.
Do we collect your personal information from third parties?
From time to time, we may collect your personal information from other sources. Examples of where we may receive personal information about you from another source and why this may happen are:
Who do we disclose your personal information to and receive personal information from?
The parties to whom we may disclose your personal information to and receive personal information from will depend on what product or service you receive from us. Some examples of the parties to whom we may disclose your personal information to and receive personal information from are:
We will not sell, rent or trade your information. We will only disclose your personal information to and receive personal information from these parties for the purposes we have told you in this Privacy Policy and our Privacy Statements and in compliance with the Privacy Law. In the course of operating our business we may disclose your personal information to service providers who assist us in our business. Examples of these types of services and service providers are:
These service providers provide us with a wide range of back office, administrative and business management services. Where we do disclose your personal information to these service providers we have either entered into contractual arrangements with them to protect your personal information, or they are subject to strict privacy rules and must also comply with our Privacy Policy and the Privacy Law.
How do we keep your personal information accurate and up to date?
It is important that the information we hold is accurate and up to date. In this, we ask that you contact us whenever there are any changes to your personal details, so that we can update our records.
How do you access and correct your personal information?
The information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. More detailed information may take longer. If you need to access your detailed information, write to us at the contact address below.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal within 30 days.
What will happen if you do not provide your personal information to us?
If we request personal information about you and you do not provide it, we may not be able to provide you with the product or service that you request. In addition, if we are required to comply with certain legislation to provide you with the products and services you choose, then collection of certain personal information will be mandatory.
How safe and secure is the information we hold about you?
We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner.
How secure is your personal information online?
We maintain industry standard technology and procedures in respect to our information management and provision of online services, encryption techniques, virus protection and fire wall settings. If you make a transaction involving the submission of personal information over the Internet to us using one of our online forms, then we employ encryption technology to ensure the security of that personal information transmission. User identifiers, passwords or other access codes may also be used to control access to your personal information. Once we have received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
What are ‘cookies’ and how do they work?
While browsing our websites, our server may automatically collect navigational data by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track any personal information and cannot identify you as an individual. You may elect to not accept cookies on your browser. We may use third-parties to serve ads on our website. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is recorded on an anonymous basis. Information regarding opting out of interest-based advertising is available at http://www.networkadvertising.org/optout_nonppii.asp.
If you have a complaint
If you have a complaint about the handling, use or disclosure of your personal information, write to our Privacy Officer at the contact address below. We will investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction and you are located in Australia, you can then refer your complaint to the Office of the Australian Information Commissioner, who can be contacted at Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001, website: www.oaic.gov.au. If you are located in New Zealand, you can refer your complaint to the New Zealand Information Commissioner, who can be contacted on enquiries@privacy.org.nz.
More information and Contact Address
You can request further information about the way we manage the personal information that we hold, or make a complaint, by writing to:
Privacy Officer
Kindred Group
35 Redcliffe Parade,
Redcliffe QLD 4020
or email the Privacy Officer at: support@kindredgroup.com.au
Navigational data
We may use your navigational information in collection with other users to provide us with aggregated results about the usage of this site. These results do not identify any individual.
Social media
Kindred Property reserves the right to moderate content posted to our social media platforms. Any material that is deemed offensive, defamatory, unsafe, misleading, or unacceptable, will be deleted.
Does our Privacy Policy change?
We review our policies, statements and procedures to keep up to date with changes in the law, technology and market practice. As a result we may update and change this Privacy Policy from time to time.